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Working with help desk tickets
This post is part of a series on using the new SAManage Help Desk Software. Other posts in the series include Introducing your new help desk, Working with tickets, Personalizing your end-user support...
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What is IT Incident Management?
IT incident management is a key aspect of IT service management (ITSM) that helps companies deal with IT-related events in the most efficient and effective manner possible. The ITIL framework...
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Customer Success: Improving IT Asset Inventory and Incident Tracking...
“SAManage has exceeded our expectations. All software should be like this.” Esteban Lohr IT Manager Clinicas mi Doctor Background Clinicas Mi Doctor is a large physician group in the Dallas/Fort Worth...
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How a Possible ‘Digital Cold War’ with Russia Could Affect American IT
On April 1, Congress approved new sanctions on Russia due to its annexation of Crimea, and set aside $1 billion in loan guarantees to Ukraine. In a rare show of bipartisanship, the House passed the...
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Friday Fun: Pop Culture Viruses We Can Imagine
Dealing with viruses is something IT teams are unfortunately familiar with, and many IT pros have recently read with incredulity about Heartbleed, the “back door” that remained open for years on...
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The Benefits of a Successful Incident Management System
Incident management is all about getting a handle on IT service management problems. Successful incident management will prevent these problems from interrupting business processes (any longer than...
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